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Revise your query url based on the login url of your Tenant. (Refer to the Platform url guide to retrieve your login url) Examples voicexml example: The following script will redirect a call to queue with id 114 once the ivr server hangs up the call. callxml version"3.0" do label"mainmenu" choices"1" repeat"10" say welcome to the 8 by 8 External ivr demo. To redirect your call to an acd queue, press. say wait value"5s on event"choice:1" next redirectq on event"choice:nomatch" say invalid choice. say /on /do do label"redirectQ" assign var"tenant" value"klvm2 assign var"token" assign var"action" value"wForwardacd assign var"sip_id" value"PCallid assign var"param" value"114 assign var"extIvrData" value"First NameJohnLast NameSmithAccount ID12345678 prompt Please wait while we redirect your call.
prompt fetch value"p" submit"sip_id, tenant, token, action, param, extIvrData" method"post" var"retValue" / prompt thank you for waiting. Your call is being redirected to queue param;. prompt hangup/ /do /callxml Ask the Experts Most answers in less than 5 minutes! (Learn more.) Back to top Virtual Contact Center Embedded Chat api virtual Contact Center real Time Statistics Reporting api was this article helpful? There are no recommended articles.
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Yes extIvrData, this attribute can be used to margaret pass name value pairs that will be used for populating the transaction the panel when an agent is offered the interaction. Each name value pair is enclosed by and the name/value are separated. No, tenant Name, tenant name can be found in Configuration Manager under Home Profile panel. Queue id, the per-tenant unique queue id can be obtained under queues panel in Configuration Manager. External Data, external call data to be passed back to 8x8 Virtual Contact Center platform, which will then be available for agent to view in agui call transaction panel. The data should be in name value pair separated by character. And each name value pair should be enclosed with open and close square brackets, such as namevalue example: extIvrDataFirst NameJohnLast NameSmith, sample api request url the web callback api makes it easy to submit a query, for experimentation, testing or debugging purposes. From a web browser, simply enter the url. For example, the request above will try to route to call to queue with id 102 after the call is terminated from the external ivr system.
ivr server. If an external ivr request was successfully submitted before the call the terminated, the resume action will have no effect and the call will be routed base on the api request. Query parameters, gET/post parameters, the following parameters are allowed parameters that can be passed along with the External ivr url using get or post method. There is a limit of 500 characters. Accepted value, mandatory tenant, tenant name, system provided tenant id, yes token. Authentication token, yes sip_id, unique sip call id, the unique sip call id of the call, which is defined in Call-id header of a sip message. Yes action, type of call routing action to be executed wForwardACDwForwardAgent (not yet available yes param, action parameter. The parameter will be defined base on action type. WForwardacd a valid queue idwForwardAgent a valid agent.
This token combines username and password into a single long string. To get your token, log into the configuration Manager, select Integration, and click the api token tab. The Action Request token needs to be used in all api requests. Next, click the new token button. This generates a new private token for your tenant. You will use this token in all requests to this api. You may generate a new token at any time; however, once a new token is generated, the old token becomes invalid. Configuration, setting up an biography incoming call channel to route a call to external ivr: Step 1: Add new Forward to External ivr node to an existing ivr script.
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Career Inquiry, all fields require values, name: Position Desired: Street Address: City: State: Postal Code: Telephone: E-mail: Paste your Resume below: your Resume should only contain plain text (no html) and must be less than 10,000 characters in length. Overview, the 8x8 External ivr api is a http api that provides tenants the ability to integrate with an external ivr system. The feature roles is embedded in the current 8x8 virtual contact center ivr server. Once a customer call enters the 8x8 ivr server, a tenant administrator has the capability to configure the ivr script to relay a call to an external ivr server. This document describes the supported parameters for using the External ivr api. Examples are provided for references. All api requests are authenticated using a token that is issued to a valid 8x8 tenant. For security reasons, the External ivr api only accepts request using https, so that request headers and response data are encrypted. Authentication, in order to make an api request, you must first obtain an authentication token that has been issued for your tenant.